Q&A buttons | ParsChat Docs

Q&A sets are guided menus inside the widget: a question with buttons, where each button sends a reply, opens a page, shows a follow-up question or hands the visitor to an operator.

Open the question and answer tab of your widget’s settings (your robot → Service → the gear icon on your widget’s card), and click Add under Question and Answer Fields.

Name the set and pick its page

In the Add Question step, enter a collection name.

In Page address, enter where this set appears, and choose how the address is matched:

Equals to: only that exact address.
Contains: every page whose address contains the text.

Then choose whether the set is shown with the widget in active or inactive status, and click Apply.

Write the question

In the Question Title step, enter the question visitors will see.

It starts empty: “You haven’t created any option for this question yet.” Click the marked area to add one.

Add options

In Add New Option, enter the Option Title, which is the text on the button. Then choose its Action Type:

Action	What happens when the visitor clicks
Send text message	A text reply is sent.
Show next question	A follow-up question appears and the flow continues.
Open new page in browser	The page address you enter opens.
Operator Attention	The conversation is handed to a human operator.
No action	Nothing happens.

The fields for the chosen action, such as Page address or Message Text, appear below it. Click Save Info, or Cancel to close without saving.

Review the options

Options are listed with their Option Title and Action Type. To change one, open it, edit it and click Update Information. Back returns to the previous step.

Publish

When every option is in place, click Final Submit. The set is saved and appears in the widget.