Read a conversation | ParsChat Docs

Open a conversation from Browse conversations to see the full exchange.

Who sent each message

Messages appear in time order, and each shows its sender:

Sender	Meaning
User	What the visitor wrote
Bot	An automatic answer generated from the robot’s knowledge
Operator	A reply written by a person on your team
System	A note the panel adds, such as The chat has been assigned to an operator and AI is disabled or The chat has been referred to another operator

Keep them apart when judging quality. A wrong bot answer points to a gap in the robot’s sources; a wrong operator answer is a different problem.

Files and voice messages

When a visitor sends a file or a voice message, it appears in the conversation where they sent it, and you can open it.

Where an answer came from

For any robot answer, you can see which of your sources it was built from. Open the answer’s sources view. Answer sources explains how to read it.

Conversation status

The conversation’s status is shown in the Chat’s Archive and in the list tabs: still open, handed to an operator, or closed. System notes in the conversation record each change. To refer, hand back or end a conversation, see Work with a conversation.

Conversations close automatically after 6 hours by default. You can change that in Auto-close conversations.