Browse conversations
Open your robot and go to Conversation. There are two views: the live Conversation’s List and the Chat’s Archive. Both include conversations from every connected service.
Conversation’s List
The live view, for following and answering conversations as they happen. Conversations are listed newest first and grouped by day, each day showing how many chats it holds. Each row shows the visitor, the service they wrote from, their latest message, and a blue badge with the number of unread messages. Use Search conversations to find one by the visitor’s name.
Three tabs narrow the list:
Click a conversation to open it next to the list. See Work with a conversation for replying, referring and ending it, and Read a conversation for how to read it.
Chat’s Archive
A searchable table of every conversation, with the visitor, latest message, service, the date of the latest message, the date it was created and its status. Search username finds a visitor by name, and Filter narrows the table.
Filter by:
- Chat status: Operator Attention, Not Answered, Operator Answered, AI Answered or Closed.
- Social Network Type: Widget, Telegram, Goftino or Instagram.
- Create date: when the conversation started.
- Update date: when its last message was sent.
Export leads downloads the contact details visitors left in their conversations, for example through the pre-chat form.