Reports dashboard
Open your robot and go to Statistical Report in the reports menu. It gives a live overview of how your conversations are being handled.
Choose a period and filter
View the charts Daily, Weekly (the default), Monthly or Yearly.
Filters narrow the report to one service type (Widget, Telegram or Goftino) and a date range. By default the report covers the last 30 days.
Conversation status
Conversations by Status shows Total Conversations and Average Conversations, split by outcome:
- Answered
- Closed
- Unanswered
- Operator Attention (handed to an operator)
The share of Unanswered and Operator Attention is the most important number on this page. When it is high, the robot’s knowledge doesn’t cover what your visitors actually ask. Answer sources helps you find the gaps.
Message status
Messages counts messages by sender:
- AI
- User
- ParsChat operator: replies sent from the ParsChat panel
- External panel operator: replies sent from a connected tool such as Goftino or Crisp
AI performance and services
Message AI Performance shows what happened to the robot’s answers: Successful Response, Operator Attention, Answered or Other.
Conversations in Services splits conversations across your connected services, such as Widget and Telegram, so you can see which channel your visitors use most.
Clear filters and export
Remove Filter returns to the full view. Download Report exports the data.
Each operator also has a personal report, under Config → Operator management. See Operators.