Chat distribution | ParsChat Docs

When the robot hands a conversation over, it goes to one of your operators. Chat distribution decides which one. It is set per robot: open the robot and go to Team → Chat distribution.

How chats reach operators

Under How chats reach operators, choose one of three modes:

Mode	What happens
Shared queue	Every operator sees the waiting chats and picks one up.
Least loaded operator	Each chat is assigned automatically to the available operator with the fewest open chats.
Manual assignment only	Chats are assigned to operators by hand.

Limits

With Shared queue or Least loaded operator, you also set:

Chats per operator: how many open chats an operator can hold before automatic distribution skips them. From 1 to 50.

With Least loaded operator only:

Transfer after no response (minutes): if the assigned operator does not reply in time, the chat moves to the next one. 0 turns it off. Up to 60.
Suspend after missed chats: the number of chats in a row that were transferred away from an operator, after which that operator gets no more chats until they reply or come back online. 0 never suspends. Up to 20.

Click Save Info, or Cancel to leave without changing anything.

To define when your team is online, set your working hours.