> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs-parschat.parstechai.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs-parschat.parstechai.com/_mcp/server.

# Robot instructions

> Set your robot’s name, introduction, answer language, accuracy, creativity and tone.

Instructions shape how your robot talks, whatever it knows. Open your robot and go to
**Config**. The page is called **Bot behavior** and has three tabs: **Profile & instructions**,
**Bot behavior** and **Conversation closing**. The instructions are on the first one.

![Profile & instructions](/_fern-files/_img/ccca07912340653de24fc47b683685a62d126223ea12e27ed25fb6c0af00fddf.webp)

## Activation and profile

* **Bot Activation**: the **Active** switch turns the robot's automatic AI answers on or off.
* **Upload bot photo** and **Bot display name**: the photo (up to 8 MB; PNG, JPEG or JPG) and the
  name the robot shows.

## Bot information

| Setting                   | What it does                                                                       |
| ------------------------- | ---------------------------------------------------------------------------------- |
| **Bot name**              | The name the robot uses for itself.                                                |
| **Robot introduction**    | A short description of the robot and your business.                                |
| **Bot response language** | **Auto** (reply in the visitor’s language), **English**, **Persian** or **Dutch**. |
| **Extra accuracy**        | Turns on a more careful answering mode.                                            |
| **Creativity**            | A slider for how freely the robot phrases its answers.                             |

## The prompt

The prompt is where you describe **how** the robot should behave: its tone, what it should and
shouldn’t talk about, and how to handle questions it can’t answer. Start from a template, a
**store** template, a **company** template or the default **User prompt**, and edit it to fit
your business.

Click **Save Settings** when you’re done, then check the result in **Train** → **Chatbot Test**.

## Bot behavior

The **Bot behavior** tab sets when the robot answers and what visitors are told around a
handover to a person.

![Bot behavior](/_fern-files/_img/65ce8dc0b32a18bdfbb41fcf82617c19d0b9580b192588111873b2740355256a.webp)

* **AI responses**: switch the AI's answers on or off, choose **When should it start?** (**From the
  first message**, or **If no operator replies**, with **Wait for an operator (minutes)**) and
  **When should it answer?** (**Always**, **Online only** or **Offline only**).
* **Operator referral message**: sent to the visitor when the chat is handed to an operator.
* **Offline message**: sent to the visitor outside [working hours](/user-manual/account/working-hours).
  **Edit working hours** takes you there.
* **Response delay**: sent if no operator replies within the time you set (**Send after
  (seconds)**).

Each message has its own switch and a **Message text** field. Click **Save Info** when you are done.

To close idle conversations automatically, see
[Auto-close conversations](/user-manual/conversations/auto-close).