> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs-parschat.parstechai.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs-parschat.parstechai.com/_mcp/server.

# Work with a conversation

> Open a conversation, see who the visitor is, refer it to a teammate or the AI, hand it back to the robot, and end it.

Open a conversation from [Browse conversations](/user-manual/conversations/conversation-list). It
opens beside the list, with the visitor’s name, service and online status at the top.

![An open conversation, with the user info panel on the right](/_fern-files/_img/1cc160192df10484534c6b17c44bd6786b8d86ba2ee790d3c0a243e7212f4d3f.webp)

## The header

Three icons sit at the top right of the conversation:

| Icon           | What it does                                      |
| -------------- | ------------------------------------------------- |
| **Refer chat** | Hands the conversation to a teammate or to the AI |
| **End chat**   | Ends the conversation                             |
| **User info**  | Opens or closes the user info panel               |

## User info

The panel shows what you know about the visitor: **Phone number**, **Email**, the **Message
gateway** (the service they wrote from), the **Last message** time, and the **Responder**: who has
answered, the operator and the AI.

Choose **Edit user info** to correct their **Full name**, **Phone number** or **Email**, then
**Save changes**.

## Refer a chat

Choose **Refer chat** to pass the conversation on. The menu lists everyone who can take it: the
**Owner**, the **AI**, and each operator, with a green dot when they are online and how many chats
they have **active**. Pick one.

![Referring a chat](/_fern-files/_img/b9f5eec29598aa504f6c2b66d10e331b65f733095e735f88e23852bd4302c88a.webp)

The panel confirms with a message such as *Chat referred to Neda*, or *Chat handed back to the AI*,
and the conversation records that it was referred. If nobody is available, the menu says so.

> **Note**
>
> A conversation is assigned to one operator at a time. If you open a conversation that belongs to
> another operator, the panel tells you **This chat is assigned to another operator**.

## Hand the conversation back to the AI

When a conversation is with a human operator, a bar under the header says the AI is off in this
conversation. Switch its toggle on to turn the AI back on for it: the panel confirms **AI has been
enabled**, and the robot answers the visitor’s next message.

## End a chat

Choose **End chat** when the visitor’s question is settled. The panel confirms **The conversation
has ended**. A conversation you forget to end is closed for you after a while; see
[Auto-close conversations](/user-manual/conversations/auto-close).

## Unread messages

Each conversation in the list shows a badge with its unread messages. They are marked as read
once you have the conversation open and the panel is the window you are looking at, so a
conversation left open in a background tab keeps its badge.