> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs-parschat.parstechai.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs-parschat.parstechai.com/_mcp/server.

# Read a conversation

> Review messages by sender, check the robot’s answers and follow the conversation’s status.

Open a conversation from [Browse conversations](/user-manual/conversations/conversation-list) to see
the full exchange.

## Who sent each message

Messages appear in time order, and each shows its sender:

| Sender       | Meaning                                                                                                                                           |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| **User**     | What the visitor wrote                                                                                                                            |
| **Bot**      | An automatic answer generated from the robot’s knowledge                                                                                          |
| **Operator** | A reply written by a person on your team                                                                                                          |
| **System**   | A note the panel adds, such as *The chat has been assigned to an operator and AI is disabled* or *The chat has been referred to another operator* |

Keep them apart when judging quality. A wrong **bot** answer points to a gap in the robot’s
sources; a wrong **operator** answer is a different problem.

## Files and voice messages

When a visitor sends a file or a voice message, it appears in the conversation where they sent it,
and you can open it.

## Where an answer came from

For any robot answer, you can see which of your sources it was built from. Open the answer’s
**sources** view. [Answer sources](/user-manual/conversations/answer-sources) explains how to read it.

## Conversation status

The conversation’s status is shown in the [Chat’s Archive](/user-manual/conversations/conversation-list)
and in the list tabs: still open, handed to an operator, or closed. System notes in the conversation
record each change. To refer, hand back or end a conversation, see
[Work with a conversation](/user-manual/conversations/work-with-conversation).

Conversations close automatically after **6 hours** by default. You can change that in
[Auto-close conversations](/user-manual/conversations/auto-close).