> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs-parschat.parstechai.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs-parschat.parstechai.com/_mcp/server.

# Browse conversations

> Follow live conversations, and search the archive by status, channel and date.

Open your robot and go to **Conversation**. There are two views: the live
**Conversation’s List** and the **Chat’s Archive**. Both include conversations from every
connected service.

## Conversation’s List

The live view, for following and answering conversations as they happen. Conversations are listed
newest first and grouped by day, each day showing how many chats it holds. Each row shows the
visitor, the service they wrote from, their latest message, and a blue badge with the number of
**unread messages**. Use **Search conversations** to find one by the visitor’s name.

Three tabs narrow the list:

| Tab                   | Shows                                      |
| --------------------- | ------------------------------------------ |
| **Open Conversation** | Every conversation that is still open      |
| **My conversations**  | Conversations assigned to a human operator |
| **AI Attention**      | Conversations the robot is handling        |

Click a conversation to open it next to the list. See
[Work with a conversation](/user-manual/conversations/work-with-conversation) for replying,
referring and ending it, and [Read a conversation](/user-manual/conversations/message-details) for
how to read it.

![Conversation’s List, with its three tabs and an open conversation](/_fern-files/_img/4e04fa5d3647750d6583bc870cc3f4ba68ae7d3f397974fd4d70c80d87f08151.webp)

## Chat’s Archive

A searchable table of every conversation, with the visitor, latest message, service, the date of
the latest message, the date it was created and its status. **Search username** finds a visitor by
name, and **Filter** narrows the table.

![Chat’s Archive](/_fern-files/_img/1faf4607ed1f599b18616507f45563ce69790778f9b1b010a4b3d626fb0eddd3.webp)

Filter by:

* **Chat status**: Operator Attention, Not Answered, Operator Answered, AI Answered or
  Closed.
* **Social Network Type**: Widget, Telegram, Goftino or Instagram.
* **Create date**: when the conversation started.
* **Update date**: when its last message was sent.

**Export leads** downloads the contact details visitors left in their conversations, for example
through the [pre-chat form](/user-manual/widget/pre-chat-form).