> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs-parschat.parstechai.com/user-manual/account/operators/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs-parschat.parstechai.com/_mcp/server.

# Operators

> Add team members who answer conversations, set their roles and review their performance.

Operators are the people on your team who answer conversations the robot hands over. They are
managed **per robot**: open the robot and go to **Config** → **Operator management**.

![Operator management](/_fern-img/0fed72d527dcddae98c74fe91e5a7ab4eebf741756217a09e098f115878df0f0.webp)

## Add an operator

Click **Add operator** and fill in:

![Add operator](/_fern-img/746d8cb4246f517bd2e906789e3ea566da82abe8f663ab2b0b005564cc626924.webp)

* first and last name;
* **Email address**, which they use to sign in;
* an optional avatar;
* their **role** and **access permissions**.

## Roles

Each operator is a **Main manager**, a **Manager** or an **Operator**. Use the access permissions
to limit each person to what they need.

## Edit, remove and review

* Edit an operator to change their details, role or permissions.
* Delete an operator to remove their access. Removed operators remain listed under
  **Deleted operators**.
* Open an operator’s **Report** to see their activity **daily**, **weekly**, **monthly** or over
  a **custom** period.

## Handing conversations to operators

A conversation reaches an operator when the robot or the visitor asks for one, for example
through a [Q\&A button](/user-manual/widget/quick-replies) set to **Operator Attention**. How and
when the robot hands over is set under **Config** → **Interaction management** →
**Operator Attention**.

> Add team members who answer conversations, set their roles and review their performance.