> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs-parschat.parstechai.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs-parschat.parstechai.com/_mcp/server.

# Chat distribution

> Choose how a conversation that needs a person is handed to your operators.

When the robot hands a conversation over, it goes to one of your [operators](/user-manual/account/operators).
**Chat distribution** decides which one. It is set **per robot**: open the robot and go to
**Team** → **Chat distribution**.

![Chat distribution](/_fern-files/_img/1285082fae1b226542b1561895c6ad0185ab7d3e713a8057d2326205f0e3b78f.webp)

## How chats reach operators

Under **How chats reach operators**, choose one of three modes:

| Mode                       | What happens                                                                              |
| -------------------------- | ----------------------------------------------------------------------------------------- |
| **Shared queue**           | Every operator sees the waiting chats and picks one up.                                   |
| **Least loaded operator**  | Each chat is assigned automatically to the available operator with the fewest open chats. |
| **Manual assignment only** | Chats are assigned to operators by hand.                                                  |

## Limits

With **Shared queue** or **Least loaded operator**, you also set:

* **Chats per operator**: how many open chats an operator can hold before automatic distribution
  skips them. From **1** to **50**.

With **Least loaded operator** only:

* **Transfer after no response (minutes)**: if the assigned operator does not reply in time, the
  chat moves to the next one. **0** turns it off. Up to **60**.
* **Suspend after missed chats**: the number of chats in a row that were transferred away from an
  operator, after which that operator gets no more chats until they reply or come back online.
  **0** never suspends. Up to **20**.

Click **Save Info**, or **Cancel** to leave without changing anything.

To define when your team is online, set your [working hours](/user-manual/account/working-hours).